Our Services

We work together to win customer satisfaction Achieving

Customer satisfaction is a basic pillar on which the International Association of Beauty Centers is keen to build its services and principles. From this standpoint, we seek, through the “Customer Satisfaction Certificate” that complies with the standard (ISO 10002: 2018) issued by the association, to honor and appreciate beauty centers that adopt best practices and adhere to high quality standards, and strive to find an ideal and appropriate environment for their customers through the best application practices according to customer satisfaction indicators.

Criteria for eligibility for this certificate through commitment to apply the following:

• Enhancing the organisation's ability to improve its products and services, including customer service.
• Achieving customer satisfaction by creating an environment that focuses on meeting their needs and is open to comments and complaints, and working to resolve any complaints received.
• Involve and support senior management by providing adequate resources, including training, to staff.
• Identifying the needs and expectations of the complainants and addressing them effectively.
• Provide an open, effective and easy-to-use complaint mechanism for customers.
• Analysing and evaluating complaints in order to improve the quality of products and services.
• Regularly and effectively auditing the complaints handling process.
• Periodic review of the effectiveness and efficiency of the complaints handling process.

In the International Association of Beauty Centers, we appreciate the efforts made by beauty centers to achieve these important standards, and we look forward to sharing more joint successes in the field of human health and beauty.

For more details, please contact the following e-mail:

info@beautycenters.org